Terms of Use &
Privacy Policy
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Privacy Policy
Lucille Shackleton (lucilleshackleton.com) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [counselling sessions, consultations, correspondence, by telephone and facsimile, by email, via our website www.lucilleshackleton.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Lucille Shackleton will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
or
Lucille Shackleton
Parcel Locker 10274 29053.
32-34 Oaks Avenue, DEE WHY NSW 2099 Australia.
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Effective Date: 1st January 2022
This privacy policy (hereinafter "Privacy Policy") deals with the protection of your privacy while you use our website which is hereinafter referred to as "the website" and which is located at: www.lucilleshackleton.com
The website is owned and operated by: Lucille Shackleton (hereinafter "we" or "us")
We are committed to the protection of your privacy while you use the website. We take your privacy very seriously so we urge you to read this policy very carefully because it contains important information about:- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information, and
- how to contact us and supervisory authorities in the event that you have a complaint.
(1) INTERPRETATION(a) In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
(I) Words referring to one gender include every other gender.
(II) Words referring to a singular number include the plural, and words referring to a plural include the singular.
(III) Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
(IV) Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
(V) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
(VI) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
(2) WHO WE ARE(a) Lucille Shackleton owns this website. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under Australian privacy laws. We may also be regulated by the General Data Protection Regulations ("GDPR") which apply across the European Union ("EU"), including the United Kingdom ("UK") and we may be responsible as "controller" of that personal information for the purposes of those laws.
(3) THE INFORMATION WE COLLECT AND USE, HOW WE COLLECT IT, AND WHY WE COLLECT IT(a) We collect personal information in a number of ways when you use our website.
(b) We use your personal information to help us improve your experience with our website.
(c) This section provides further information about the information we collect, how we collect it, and the purposes for which we collect it.
Personal information you provide to us(I) We collect the following personal information that you provide to us:
Name
Address
Email(II) We collect this information in the following ways:
When enquiring about services including therapy, psychoeducation, courses, subscriptions, or signing up for the newsletter.
(III) We collect this information for the following purposes:
To provide services to you.
Sensitive personal information(I) Sensitive personal information includes any information which relates to the following:
- your genetic data
- your biometric data
- your ethnic origin
- your political opinions
- your religious beliefs
- whether you belong to a trade union
- your physical or mental health or condition
- your sexual life
- whether you have committed a criminal offence(II) We may request that you provide sensitive information, but if we do, we will in every instance explain why we are requesting it and how we intend to use it. We will only collect your sensitive personal information with your explicit consent.
(III) We may collect sensitive personal information in the following ways:
We may request information about your mental health, sexual health, and relationships in order to provide the most appropriate services to you.
(IV) We collect this sensitive information for the following purposes:
To enable us to provide services to you that are client-centred.
Cookies and similar technologies(I) A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies") and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
(II) For example we may use cookies to monitor and/or collect the following information:
Website use, website traffic and which pages are visited.
(III) This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
(IV) In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
(V) On the first occasion that you use our website we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
(VI) For further information on cookies generally visit www.oaic.gov.au, www.aboutcookies.org or www.allaboutcookies.org.
(4) WHETHER YOU HAVE TO PROVIDE PERSONAL INFORMATION, AND IF SO WHY(a) Notwithstanding the preceding clause, you can choose not to provide any personal information to us. However, if you do so, some features of our website may not work as intended.
(5) MARKETING(a) We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
(b) We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see "What other rights do you have?" below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
(6) EMAIL OPT IN/OUT(a) If you receive an email from us in relation to the website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.
(7) COMBINING INFORMATION(a) We do not combine, link or aggregate any of your personal information with other personal information of yours which we are holding.
(8) WHO YOUR INFORMATION MAY BE SHARED WITH(a) We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
(b) We promise not to spam you, or to sell or rent your personal information to anyone else.
(9) HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT(a) We will hold your personal information for the following periods:
Information will be kept for 5 years and then securely disposed of. It is kept that long to comply with therapeutic codes of practice.
(b) Your personal information will be kept, in a form which permits your identification, for no longer than is necessary for the purposes which we have described in this Privacy Policy.
(c) Notwithstanding the preceding sub-clause hereof, your personal information may be stored for longer periods insofar as the personal information will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes (subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard your rights and freedoms).
(10) REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION(a) We rely on the following as the lawful basis (or bases) on which we collect and use your personal information:
- legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
- vital interests: the processing is necessary to protect someone's life.
- public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
- consent: you have given clear consent to us to process your personal data for a specific purpose.
- legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. The legitimate interests relied upon are as follows:This information is necessary for the business to be able to provide services to you. These services are all optional but by filling out forms on the website and providing your information you are freely choosing to engage in these services.
(b) In relation to your sensitive information (i.e. special category as in the GDPR) we rely on the following as the lawful basis (or bases) on which we collect and use your personal information:
Processing personal information in necessary for providing therapeutic services such as counselling and psychotherapy.
(11) CHILDREN AND THE VALIDITY OF CONSENT(a) Where we obtain consent from any user we will take reasonable steps to ascertain whether the user has the legal capacity to give sufficiently informed and valid consent. If we determine that the user does not have legal capacity, parental consent will be required to provide consent for the processing of any personal information.
(12) MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS(a) Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
(b) In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your personal information, including personally identifiable information, as part of that merger, restructure or sale.
(13) KEEPING YOUR INFORMATION SECURE(a) By continuing to use the website, you agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet, or electronic storage of data, is completely secure. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk. However, we take the protection and storage of your personal information very seriously.
(b) We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
(c) We will also use technological and organisation measures to keep your information secure.
(d) We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
(e) We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
(f) Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
(14) TRANSFERS OF YOUR INFORMATION TO OTHER JURISDICTIONS(a) Our business is based in Australia.
(b) We may need to share some of the information that we collect about you from the UK and/or the European Economic Area ("EEA") with organisations both inside and outside Australia. In some cases, we may need to ask you before we do this.
(c) Australia has strict data protection laws but they vary in some respects from the data protection laws in the UK and the EEA. In addition, the European Commission has not given a formal decision that Australia provides an adequate level of data protection similar to that which applies in the UK and EEA.
(d) We might also store your information in cloud storage or some other form of networked storage. This storage may be accessible from various countries via the internet, which means it is not always practicable to determine the countries in which your information might be stored or accessed. If this occurs, then this might mean that your information is disclosed in countries other than those listed above.
(e) Many countries outside of the UK and the EEA do not have the same data protection laws as the UK and EEA. In addition, the European Commission may not have given a formal decision that the relevant countries provide an adequate level of data protection similar to that which applies in the UK and EEA.
(f) If we transfer, share, store or handle your information outside of the UK or the EEA, it will only be done with relevant protections in place. We will take steps to ensure that your information will be protected in accordance with applicable data protection laws and in accordance with legally recognised data transfer mechanisms, for example:
- where the European Commission has given a formal decision that the relevant country provides an adequate level of data protection similar to that which applies in the UK and EEA
- by adopting a European Commission approved contract, or standard data protection clauses in the form of template transfer clauses adopted by the Commission, that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- in accordance with a set of European Commission approved binding corporate rules that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to our compliance with an approved code of conduct approved by a supervisory authority that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to the terms of our certification under an approved certification mechanism as provided for in the GDPR that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach(g) Any transfers to these countries will be undertaken on the basis that the country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.
(h) For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below.
(15) ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION(a) We are committed to ensuring that any of your personal information which we are holding is accurate and kept up to date.
(b) We will take all reasonable steps to ensure that personal information which is inaccurate (having regard to the purposes for which it was processed) is erased or rectified without delay.
(c) You have the right to request access to any of your personal information which we are holding.
(d) You have the right to request that any of your personal information which we are holding be updated or corrected.
(e) In order to request access, an update or a correction to your personal information, you may contact us using the details at the end of this Privacy Policy.
(16) WHAT OTHER RIGHTS DO YOU HAVE?(a) Under the GDPR you have a number of important rights, including the rights to:
- fair processing of information and transparency over how we use your personal information
- access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations, (such as if the purpose for which we collected the personal information is no longer necessary or required)
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws(b) For further information on each of those rights, including the circumstances in which they apply, refer to the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) or see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the GDPR (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
(c) If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates(d) From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
(17) GOVERNING LAWThis Privacy Policy is subject to the laws of New South Wales, Australia and each party submits to the jurisdiction of the courts of New South Wales, Australia.
(18) HOW TO COMPLAIN(a) We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your personal information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
(I) Any complaints are forwarded to our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within our organisation for consideration. If further information is required, we may contact you to request that information. If we accept fault in relation to the complaint then we will propose a resolution (which may or may not be the same as any resolution proposed by you). If we do not accept fault, then we will contact you to advise you of this. We aim to complete this entire process within 21 days, provided that we are provided complete information in the first place (although this cannot be guaranteed). However, if you do not provide complete information then this is likely to delay the handling of your complaint.
(II) All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this Privacy Policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
(III) If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation in your area.
(IV) The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Australia is the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) and the supervisory authority in the UK is the Information Commissioner (https://ico.org.uk/concerns/).
(19) CHANGES TO THE PRIVACY POLICY(a) This Privacy Policy was last updated on 1st January 2022.
(b) We may change this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
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(20) CONTACT US(a) If you have any questions about this Privacy Policy or the information we hold about you, please contact us by:
email: hello@lucilleshackleton.com
mail:Lucille Shackleton
Parcel Locker 10274 29053.
32-34 Oaks Avenue
DEE WHY NSW 2099
Australia -
The content on Lucille Shackleton’s website and social media is for marketing, educational, and informative purposes only and is not intended or implied to be a substitute for professional mental health, medical, legal, or other advice. Social media is not therapy or a substitute for therapy and engaging with content provided by any of Lucille’s accounts does not imply a therapeutic relationship. The social media pages of Lucille Shackleton and associated staff are not intended to be a replacement for therapy, diagnosis, treatment, advice, or psychological care. These accounts are intended to share interesting, educational, and/or informative content. Engaging with the information provided on these pages (Instagram, TikTok, LinkedIn, YouTube and Facebook) is solely at your own risk. Information on these pages should not be considered professional advice, as this information is for educational purposes only. Lucille Shackleton assumes no liability for decisions or actions made in reliance upon information contained on these pages.
We reserve the right to update or modify the disclaimer at any time. If changes are made, they will be posted on this page, and continued participation in the psychoeducation material constitutes your acceptance of those changes.
Lucille Shackleton has made every attempt to ensure the information in this document is accurate and based on current law and best practices. Lucille Shackleton cannot accept any claims arising from error or misinterpretation. These terms and conditions were last updated on 1st June 2023.
If you require immediate support please contact 000 or Lifeline on 13 11 14.
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Terms and Conditions for Mentoring, Group Mentoring, and Consulting Services
Effective Date: 1 January 2022
Provider: Lucille Shackleton
Website: lucilleshackleton.com
Social Media: @lucille.shackleton and Love Skills with Lucille on Instagram, TikTok, and YouTube
These Terms and Conditions (“Terms”) govern your participation in mentoring, group mentoring, and consulting services provided by Lucille Shackleton (“Provider”), as well as your engagement with any associated digital content, programs, or materials.
By signing the agreement and/or engaging in services or accessing content, you agree to comply with these Terms.
1. Privacy
As a provider of mentoring, group mentoring, and consulting services, Lucille Shackleton is required to lawfully collect and record relevant personal information. Your privacy and confidentiality are protected under the Privacy Act 1988 (Cth) and relevant professional codes of practice.
Lucille will never use or disclose personal, health, or official information without proper authority. All services provided are governed by Australian law.
2. Collection of Information
Personal information will only be collected when directly related to the services provided and when lawful to do so. Notes may be taken during sessions to monitor outcomes. All reasonable steps will be taken to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
3. Storage of Information
Your records will remain confidential, private, and securely stored. They will be retained for a minimum of five (5) years after your last session and securely destroyed thereafter.
4. Access and Accuracy
You have the right to access and correct your information upon reasonable notice. To make such a request, please contact: hello@lucilleshackleton.com
5. Use and Disclosure
Your personal information will remain confidential unless required by law or professional duty. Disclosure may occur if:
a) There is a serious and imminent risk to your life, health, or safety, or that of another person;
b) Required by court subpoena;
c) Mandated by law (e.g. mandatory reporting obligations);
d) Non-disclosure would place you or another person at risk of serious harm; or
e) You provide written consent for release to a nominated person.
6. Educational Purpose Only
All mentoring, group mentoring, and consulting services, along with associated content, are for educational and informational purposes only. They are not a substitute for therapy, counselling, medical advice, or mental health treatment.
No therapeutic or clinical relationship is established unless a formal client agreement for therapy exists.
If you require psychological or medical care, please consult a qualified professional.
7. Scope of Services and Content Covered
These Terms apply to all services and content created or distributed by Lucille Shackleton, including but not limited to:
One-to-one mentoring and consulting services
Group mentoring programs (live or online)
Psychoeducational content on Instagram, TikTok, YouTube, and other platforms
Free and paid digital courses hosted on lucilleshackleton.com
Live workshops, webinars, and masterclasses
Downloadable digital resources and email materials
Promotional and educational media appearances
Books, audiobooks, and e-books authored by Lucille Shackleton
8. Intellectual Property & Content Use
All materials (including videos, text, images, workbooks, course modules, downloads, and session materials) are the intellectual property of Lucille Shackleton. You may use materials for personal use only.
You may not:
Reproduce, repost, or distribute content without written permission;
Modify, remix, or sell materials;
Share login credentials or grant others access to paid content;
Use materials from group mentoring programs for professional or commercial purposes.
Unauthorised use may result in removal of access, reporting of copyright infringement, and/or legal action.
9. Payments and Refunds
Payment for mentoring, group mentoring, or consulting services is due at the time of booking unless otherwise arranged.
Due to the nature of digital content and personalised services, all sales are final and non-refundable. This applies to:
Mentoring and group mentoring programs
Live or pre-recorded online programs
Digital courses and memberships
E-books and downloadable materials
Workshops, masterclasses, and webinars
Please review program descriptions carefully and reach out with any questions before purchasing or enrolling.
10. Cancellations and Missed Appointments
A minimum of 48 hours’ notice is required to cancel or reschedule one-to-one appointments. Cancellations made with less than 48 hours’ notice, or missed sessions, will incur the full session fee.
Group mentoring programs operate on fixed dates. Missed group sessions are non-transferable and non-refundable, as group learning relies on collective participation.
11. Liability Waiver
By engaging in mentoring, group mentoring, or consulting with Lucille Shackleton, you acknowledge that:
You are fully responsible for your own well-being, decisions, and actions during and after participation;
Services and materials do not constitute medical, legal, or financial advice;
No guarantee of specific results can be made;
Your outcomes depend on your personal effort, engagement, and context.
Under no circumstances will Lucille Shackleton or her affiliates be liable for any damages (direct, indirect, or consequential) resulting from participation in mentoring, group mentoring, or the use of related materials.
12. Medical Disclaimer
The information shared through mentoring, group mentoring, or consulting is for educational and self-development purposes only. It should not replace medical advice, diagnosis, or treatment.
If you have medical concerns, please consult a licensed healthcare professional.
13. Social Media and Public Engagement
Clients may choose to engage with Lucille Shackleton on social media at their own discretion. Please note:
Public interaction may risk your confidentiality;
Lucille will not follow current or former clients on social media;
Direct messages will not be used for professional support;
Comments that are harmful, promotional, or inappropriate may be deleted.
You may share Lucille’s public content with proper credit and without modification. Free resources are for personal use only.
14. Group and Community Conduct
All participants in group mentoring programs, courses, or community spaces are expected to engage respectfully and with integrity. You agree not to:
Harass, intimidate, or abuse others;
Share triggering, graphic, or explicit content without context;
Promote your own services or business;
Disrupt the learning environment.
Violation of these community guidelines may result in removal from the program without refund.
15. Technology and Third-Party Platforms
Online programs and courses are hosted on third-party platforms (e.g. YouTube, or Zoom). Lucille is not responsible for outages, software errors, or limitations of these platforms but will make reasonable efforts to restore access when possible.
16. Governing Law and Dispute Resolution
This document is governed by and is to be construed in accordance with the laws of New South Wales, Australia, applicable therein.
All mentoring, group mentoring, consulting and psychoeducation services are undertaken in accordance with the laws of Australia and each party irrevocably agrees that the courts of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.
Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales, Australia and waives any right to object to an action being brought in those courts, including on the basis of an inconvenient forum or those courts not having jurisdiction.
Any disputes arising under this Agreement shall first be resolved through a binding arbitration.
17. Consent and Acknowledgement
By engaging in mentoring, group mentoring, or consulting services with Lucille Shackleton, you confirm that you:
Understand and agree to these Terms and Conditions;
Participate voluntarily and may withdraw at any time;
Will not record sessions without written consent;
Acknowledge that results vary and are not guaranteed.
18. Modifications to Terms
Lucille Shackleton reserves the right to update or modify these Terms at any time. Updates will be posted on lucilleshackleton.com
Continued participation constitutes acceptance of any revised Terms.
19. Contact Information
For any questions or concerns, please contact:
📮 Parcel Locker 10274 29053
32–34 Oaks Avenue, Dee Why NSW 2099, Australia
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Terms and Conditions for Mentoring, Group Mentoring, and Consulting Services
Effective Date: 1 January 2022
Provider: Lucille Shackleton
Website: lucilleshackleton.com
Social Media: @lucille.shackleton and Love Skills with Lucille on Instagram, TikTok, and YouTube
These Terms and Conditions (“Terms”) govern your participation in mentoring, group mentoring, and consulting services provided by Lucille Shackleton (“Provider”), as well as your engagement with any associated digital content, programs, or materials.
By signing the agreement and/or engaging in services or accessing content, you agree to comply with these Terms.
1. Privacy
As a provider of mentoring, group mentoring, and consulting services, Lucille Shackleton is required to lawfully collect and record relevant personal information. Your privacy and confidentiality are protected under the Privacy Act 1988 (Cth) and relevant professional codes of practice.
Lucille will never use or disclose personal, health, or official information without proper authority. All services provided are governed by Australian law.
2. Collection of Information
Personal information will only be collected when directly related to the services provided and when lawful to do so. Notes may be taken during sessions to monitor outcomes. All reasonable steps will be taken to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
3. Storage of Information
Your records will remain confidential, private, and securely stored. They will be retained for a minimum of five (5) years after your last session and securely destroyed thereafter.
4. Access and Accuracy
You have the right to access and correct your information upon reasonable notice. To make such a request, please contact: hello@lucilleshackleton.com
5. Use and Disclosure
Your personal information will remain confidential unless required by law or professional duty. Disclosure may occur if:
a) There is a serious and imminent risk to your life, health, or safety, or that of another person;
b) Required by court subpoena;
c) Mandated by law (e.g. mandatory reporting obligations);
d) Non-disclosure would place you or another person at risk of serious harm; or
e) You provide written consent for release to a nominated person.
6. Educational Purpose Only
All mentoring, group mentoring, and consulting services, along with associated content, are for educational and informational purposes only. They are not a substitute for therapy, counselling, medical advice, or mental health treatment.
No therapeutic or clinical relationship is established unless a formal client agreement for therapy exists.
If you require psychological or medical care, please consult a qualified professional.
7. Scope of Services and Content Covered
These Terms apply to all services and content created or distributed by Lucille Shackleton, including but not limited to:
One-to-one mentoring and consulting services
Group mentoring programs (live or online)
Psychoeducational content on Instagram, TikTok, YouTube, and other platforms
Free and paid digital courses hosted on lucilleshackleton.com
Live workshops, webinars, and masterclasses
Downloadable digital resources and email materials
Promotional and educational media appearances
Books, audiobooks, and e-books authored by Lucille Shackleton
8. Intellectual Property & Content Use
All materials (including videos, text, images, workbooks, course modules, downloads, and session materials) are the intellectual property of Lucille Shackleton. You may use materials for personal use only.
You may not:
Reproduce, repost, or distribute content without written permission;
Modify, remix, or sell materials;
Share login credentials or grant others access to paid content;
Use materials from group mentoring programs for professional or commercial purposes.
Unauthorised use may result in removal of access, reporting of copyright infringement, and/or legal action.
9. Payments and Refunds
Payment for mentoring, group mentoring, or consulting services is due at the time of booking unless otherwise arranged.
Due to the nature of digital content and personalised services, all sales are final and non-refundable. This applies to:
Mentoring and group mentoring programs
Live or pre-recorded online programs
Digital courses and memberships
E-books and downloadable materials
Workshops, masterclasses, and webinars
Please review program descriptions carefully and reach out with any questions before purchasing or enrolling.
10. Cancellations and Missed Appointments
A minimum of 48 hours’ notice is required to cancel or reschedule one-to-one appointments. Cancellations made with less than 48 hours’ notice, or missed sessions, will incur the full session fee.
Group mentoring programs operate on fixed dates. Missed group sessions are non-transferable and non-refundable, as group learning relies on collective participation.
11. Liability Waiver
By engaging in mentoring, group mentoring, or consulting with Lucille Shackleton, you acknowledge that:
You are fully responsible for your own well-being, decisions, and actions during and after participation;
Services and materials do not constitute medical, legal, or financial advice;
No guarantee of specific results can be made;
Your outcomes depend on your personal effort, engagement, and context.
Under no circumstances will Lucille Shackleton or her affiliates be liable for any damages (direct, indirect, or consequential) resulting from participation in mentoring, group mentoring, or the use of related materials.
12. Medical Disclaimer
The information shared through mentoring, group mentoring, or consulting is for educational and self-development purposes only. It should not replace medical advice, diagnosis, or treatment.
If you have medical concerns, please consult a licensed healthcare professional.
13. Social Media and Public Engagement
Clients may choose to engage with Lucille Shackleton on social media at their own discretion. Please note:
Public interaction may risk your confidentiality;
Lucille will not follow current or former clients on social media;
Direct messages will not be used for professional support;
Comments that are harmful, promotional, or inappropriate may be deleted.
You may share Lucille’s public content with proper credit and without modification. Free resources are for personal use only.
14. Group and Community Conduct
All participants in group mentoring programs, courses, or community spaces are expected to engage respectfully and with integrity. You agree not to:
Harass, intimidate, or abuse others;
Share triggering, graphic, or explicit content without context;
Promote your own services or business;
Disrupt the learning environment.
Violation of these community guidelines may result in removal from the program without refund.
15. Technology and Third-Party Platforms
Online programs and courses are hosted on third-party platforms (e.g. YouTube, or Zoom). Lucille is not responsible for outages, software errors, or limitations of these platforms but will make reasonable efforts to restore access when possible.
16. Governing Law and Dispute Resolution
This document is governed by and is to be construed in accordance with the laws of New South Wales, Australia, applicable therein.
All mentoring, group mentoring, consulting and psychoeducation services are undertaken in accordance with the laws of Australia and each party irrevocably agrees that the courts of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement.
Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales, Australia and waives any right to object to an action being brought in those courts, including on the basis of an inconvenient forum or those courts not having jurisdiction.
Any disputes arising under this Agreement shall first be resolved through a binding arbitration.
17. Consent and Acknowledgement
By engaging in mentoring, group mentoring, or consulting services with Lucille Shackleton, you confirm that you:
Understand and agree to these Terms and Conditions;
Participate voluntarily and may withdraw at any time;
Will not record sessions without written consent;
Acknowledge that results vary and are not guaranteed.
18. Modifications to Terms
Lucille Shackleton reserves the right to update or modify these Terms at any time. Updates will be posted on lucilleshackleton.com
Continued participation constitutes acceptance of any revised Terms.
19. Contact Information
For any questions or concerns, please contact:
📮 Parcel Locker 10274 29053
32–34 Oaks Avenue, Dee Why NSW 2099, Australia
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Terms and Conditions for Use of Books, Educational Content, and Media
Effective Date: 1 January 2022
Provider: Lucille Shackleton
Website:lucilleshackleton.com
Social Media: @lucille.shackleton and Love Skills with Lucille on Instagram, TikTok, and YouTube
These Terms and Conditions (“Terms”) govern your access to and use of all content and materials provided by Lucille Shackleton, including but not limited to books, e-books, audiobooks, digital courses, downloadable resources, podcasts, social media content, and other educational media (“Content”). By accessing, purchasing, or engaging with this Content, you agree to comply with these Terms.
1. Educational Purpose Only
All Content is provided for general educational and informational purposes. It is not intended as medical, legal, financial, psychological or professional advice.
Engaging with Lucille Shackleton’s books, digital courses, podcasts, social media content, workshops, or other educational materials does not create a professional or therapeutic relationship between you and the Provider.
Participation in or use of any Content is strictly for educational and informational purposes. While the Content may provide insights, guidance, or strategies, it is not a substitute for professional advice.
If you require clinical, psychological, medical, or other professional support, you should seek assistance from a qualified practitioner in the relevant field.
2. Intellectual Property & Content Use
All Content, including videos, text, images, workbooks, course modules, podcasts, captions, social media posts, and book content, is the intellectual property of Lucille Shackleton.
You may use the Content for personal, non-commercial purposes only. You may not:
Copy, reproduce, or distribute materials without written permission;
Modify, remix, or rebrand Content for public or commercial use;
Share login credentials or grant others access to paid Content;
Use the Content to promote your own business, services, or products.
Violation of these rules may result in removal of access and/or legal action.
3. Access & Payment
Payment for digital courses, programs, e-books, or other paid Content is due at the time of purchase. Access is granted for the duration specified at purchase.
Where ongoing access is offered, Lucille Shackleton cannot guarantee indefinite availability due to platform or policy changes.
4. Refund Policy
Due to the nature of digital content and downloadable products, all sales are final and non-refundable, including:
Digital courses, memberships, programs or subscriptions
E-books, audiobooks, or downloadable resources
Live or recorded workshops and masterclasses.
Please review descriptions carefully and reach out with any questions before purchase.
5. Technology and Third-Party Platforms
Content may be hosted on third-party platforms (e.g., YouTube, Zoom). Lucille Shackleton is not responsible for outages, technical issues, or limitations caused by these platforms. Reasonable efforts will be made to restore access if issues arise.
6. Social Media and Public Engagement
You are welcome to engage with Content via social media, including commenting, liking, sharing, or messaging. Please note:
Engagement does not constitute professional advice or guidance;
Sensitive or personal disclosures in public forums are discouraged;
Comments that are abusive, harmful, or promotional may be removed;
Sharing public Content must include proper attribution and cannot be modified or used commercially.
7. Community Conduct
When participating in courses, workshops, or online forums associated with Content, you agree to:
Engage respectfully with other participants;
Avoid disruptive, harmful, or offensive behaviour;
Refrain from promoting your own business or services in these spaces.
Failure to follow these guidelines may result in removal from programs or loss of access to Content without refund.
8. Limitation of Liability
By accessing or using Content, you agree that Lucille Shackleton shall not be liable for any direct or indirect losses, damages, or personal consequences resulting from:
Use or misuse of Content;
Decisions made based on information provided;
Emotional triggers or distress;
Technical issues beyond our control.
Engagement with Content is at your own risk and discretion.
9. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.
Any dispute arising from these Terms will first be addressed through binding arbitration before legal proceedings, and both parties submit to the exclusive jurisdiction of the courts of New South Wales.
10. Modifications to Terms
Lucille Shackleton reserves the right to update or modify these Terms at any time. Updates will be posted on lucilleshackleton.com. Continued use of Content constitutes acceptance of revised Terms.
11. Contact
For questions regarding these Terms or access to Content:
📧 hello@lucilleshackleton.com
📮 Parcel Locker 10274 29053
32–34 Oaks Avenue, Dee Why NSW 2099, Australia