TERMS OF USE & privacy policy
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Privacy Policy
Lucille Shackleton (lucilleshackleton.com) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [counselling sessions, consultations, correspondence, by telephone and facsimile, by email, via our website www.lucilleshackleton.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Lucille Shackleton will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
or
Lucille Shackleton
Parcel Locker 10274 29053.
32-34 Oaks Avenue, DEE WHY NSW 2099 Australia.
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Effective Date: 1st January 2022
This privacy policy (hereinafter "Privacy Policy") deals with the protection of your privacy while you use our website which is hereinafter referred to as "the website" and which is located at: www.lucilleshackleton.com
The website is owned and operated by: Lucille Shackleton (hereinafter "we" or "us")
We are committed to the protection of your privacy while you use the website. We take your privacy very seriously so we urge you to read this policy very carefully because it contains important information about:- who we are
- how and why we collect, store, use and share personal information
- your rights in relation to your personal information, and
- how to contact us and supervisory authorities in the event that you have a complaint.
(1) INTERPRETATION(a) In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:
(I) Words referring to one gender include every other gender.
(II) Words referring to a singular number include the plural, and words referring to a plural include the singular.
(III) Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.
(IV) Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.
(V) Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.
(VI) Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.
(2) WHO WE ARE(a) Lucille Shackleton owns this website. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under Australian privacy laws. We may also be regulated by the General Data Protection Regulations ("GDPR") which apply across the European Union ("EU"), including the United Kingdom ("UK") and we may be responsible as "controller" of that personal information for the purposes of those laws.
(3) THE INFORMATION WE COLLECT AND USE, HOW WE COLLECT IT, AND WHY WE COLLECT IT(a) We collect personal information in a number of ways when you use our website.
(b) We use your personal information to help us improve your experience with our website.
(c) This section provides further information about the information we collect, how we collect it, and the purposes for which we collect it.
Personal information you provide to us(I) We collect the following personal information that you provide to us:
Name
Address
Email(II) We collect this information in the following ways:
When enquiring about services including therapy, psychoeducation, courses, subscriptions, or signing up for the newsletter.
(III) We collect this information for the following purposes:
To provide services to you.
Sensitive personal information(I) Sensitive personal information includes any information which relates to the following:
- your genetic data
- your biometric data
- your ethnic origin
- your political opinions
- your religious beliefs
- whether you belong to a trade union
- your physical or mental health or condition
- your sexual life
- whether you have committed a criminal offence(II) We may request that you provide sensitive information, but if we do, we will in every instance explain why we are requesting it and how we intend to use it. We will only collect your sensitive personal information with your explicit consent.
(III) We may collect sensitive personal information in the following ways:
We may request information about your mental health, sexual health, and relationships in order to provide the most appropriate services to you.
(IV) We collect this sensitive information for the following purposes:
To enable us to provide services to you that are client-centred.
Cookies and similar technologies(I) A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects ("flash cookies") and single-pixel gifs. Such technologies can be used to track users' actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
(II) For example we may use cookies to monitor and/or collect the following information:
Website use, website traffic and which pages are visited.
(III) This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
(IV) In addition it should be noted that in some cases our cookies or similar technologies may be owned and controlled by third parties who will also collect personal information about you.
(V) On the first occasion that you use our website we will ask whether you consent to our use of cookies. If you do not, cookies will not be used. Thereafter you can opt-out of using cookies at any time or you can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.
(VI) For further information on cookies generally visit www.oaic.gov.au, www.aboutcookies.org or www.allaboutcookies.org.
(4) WHETHER YOU HAVE TO PROVIDE PERSONAL INFORMATION, AND IF SO WHY(a) Notwithstanding the preceding clause, you can choose not to provide any personal information to us. However, if you do so, some features of our website may not work as intended.
(5) MARKETING(a) We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
(b) We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition etc). If you do opt in to receive such marketing from us you can opt out at any time (see "What other rights do you have?" below for further information). If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
(6) EMAIL OPT IN/OUT(a) If you receive an email from us in relation to the website and would prefer not to receive such correspondence in the future, you may follow the instructions in the email to opt out of future correspondence. You may also contact us, using the details at the bottom of this Privacy Policy, in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with your requests. However, you may receive subsequent correspondence from us while your request is being handled.
(7) COMBINING INFORMATION(a) We do not combine, link or aggregate any of your personal information with other personal information of yours which we are holding.
(8) WHO YOUR INFORMATION MAY BE SHARED WITH(a) We may share your information with law enforcement agencies in connection with any investigation to help prevent unlawful activity.
(b) We promise not to spam you, or to sell or rent your personal information to anyone else.
(9) HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT(a) We will hold your personal information for the following periods:
Information will be kept for 5 years and then securely disposed of. It is kept that long to comply with therapeutic codes of practice.
(b) Your personal information will be kept, in a form which permits your identification, for no longer than is necessary for the purposes which we have described in this Privacy Policy.
(c) Notwithstanding the preceding sub-clause hereof, your personal information may be stored for longer periods insofar as the personal information will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes (subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard your rights and freedoms).
(10) REASONS WE CAN COLLECT AND USE YOUR PERSONAL INFORMATION(a) We rely on the following as the lawful basis (or bases) on which we collect and use your personal information:
- legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).
- vital interests: the processing is necessary to protect someone's life.
- public task: the processing is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law.
- consent: you have given clear consent to us to process your personal data for a specific purpose.
- legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. The legitimate interests relied upon are as follows:This information is necessary for the business to be able to provide services to you. These services are all optional but by filling out forms on the website and providing your information you are freely choosing to engage in these services.
(b) In relation to your sensitive information (i.e. special category as in the GDPR) we rely on the following as the lawful basis (or bases) on which we collect and use your personal information:
Processing personal information in necessary for providing therapeutic services such as counselling and psychotherapy.
(11) CHILDREN AND THE VALIDITY OF CONSENT(a) Where we obtain consent from any user we will take reasonable steps to ascertain whether the user has the legal capacity to give sufficiently informed and valid consent. If we determine that the user does not have legal capacity, parental consent will be required to provide consent for the processing of any personal information.
(12) MERGER, RESTRUCTURE OR SALE OF OUR BUSINESS(a) Part or all of our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.
(b) In the event that such a merger, restructure or sale occurs as described in the preceding sub-clause hereof, we may transfer your personal information, including personally identifiable information, as part of that merger, restructure or sale.
(13) KEEPING YOUR INFORMATION SECURE(a) By continuing to use the website, you agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the internet, or electronic storage of data, is completely secure. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk. However, we take the protection and storage of your personal information very seriously.
(b) We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
(c) We will also use technological and organisation measures to keep your information secure.
(d) We are certified to ISO 27001. This family of standards helps us manage your information and keep it safe and secure.
(e) We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
(f) Indeed, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
(14) TRANSFERS OF YOUR INFORMATION TO OTHER JURISDICTIONS(a) Our business is based in Australia.
(b) We may need to share some of the information that we collect about you from the UK and/or the European Economic Area ("EEA") with organisations both inside and outside Australia. In some cases, we may need to ask you before we do this.
(c) Australia has strict data protection laws but they vary in some respects from the data protection laws in the UK and the EEA. In addition, the European Commission has not given a formal decision that Australia provides an adequate level of data protection similar to that which applies in the UK and EEA.
(d) We might also store your information in cloud storage or some other form of networked storage. This storage may be accessible from various countries via the internet, which means it is not always practicable to determine the countries in which your information might be stored or accessed. If this occurs, then this might mean that your information is disclosed in countries other than those listed above.
(e) Many countries outside of the UK and the EEA do not have the same data protection laws as the UK and EEA. In addition, the European Commission may not have given a formal decision that the relevant countries provide an adequate level of data protection similar to that which applies in the UK and EEA.
(f) If we transfer, share, store or handle your information outside of the UK or the EEA, it will only be done with relevant protections in place. We will take steps to ensure that your information will be protected in accordance with applicable data protection laws and in accordance with legally recognised data transfer mechanisms, for example:
- where the European Commission has given a formal decision that the relevant country provides an adequate level of data protection similar to that which applies in the UK and EEA
- by adopting a European Commission approved contract, or standard data protection clauses in the form of template transfer clauses adopted by the Commission, that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- in accordance with a set of European Commission approved binding corporate rules that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to our compliance with an approved code of conduct approved by a supervisory authority that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach
- subject to the terms of our certification under an approved certification mechanism as provided for in the GDPR that will safeguard your privacy rights and give you remedies in the unlikely event of a security breach(g) Any transfers to these countries will be undertaken on the basis that the country, territory or one or more specific sectors in that country, or an international organisation ensures an adequate level of protection.
(h) For more information on the basis of any non-EEA transfers, our safeguards or Commission details, please contact us as described below.
(15) ACCESSING, UPDATING AND CORRECTING YOUR PERSONAL INFORMATION(a) We are committed to ensuring that any of your personal information which we are holding is accurate and kept up to date.
(b) We will take all reasonable steps to ensure that personal information which is inaccurate (having regard to the purposes for which it was processed) is erased or rectified without delay.
(c) You have the right to request access to any of your personal information which we are holding.
(d) You have the right to request that any of your personal information which we are holding be updated or corrected.
(e) In order to request access, an update or a correction to your personal information, you may contact us using the details at the end of this Privacy Policy.
(16) WHAT OTHER RIGHTS DO YOU HAVE?(a) Under the GDPR you have a number of important rights, including the rights to:
- fair processing of information and transparency over how we use your personal information
- access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations, (such as if the purpose for which we collected the personal information is no longer necessary or required)
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
- claim compensation for damages caused by our breach of any data protection laws(b) For further information on each of those rights, including the circumstances in which they apply, refer to the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) or see the Guidance from the UK Information Commissioner's Office (ICO) on individual's rights under the GDPR (http://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/)
(c) If you would like to exercise any of these rights please:
- email, call or write to us
- let us have enough information to identify you
- let us have proof of your identity (a copy of your driving license, passport or a recent credit card/utility bill)
- let us know the information to which your request relates(d) From time to time we may also have other methods to unsubscribe (opt-out) from any direct marketing including for example, unsubscribe buttons or web links. If such are offered, please note that there may be some period after selecting to unsubscribe in which marketing may still be received while your request is being processed.
(17) GOVERNING LAWThis Privacy Policy is subject to the laws of New South Wales, Australia and each party submits to the jurisdiction of the courts of New South Wales, Australia.
(18) HOW TO COMPLAIN(a) We take customer satisfaction very seriously. If you have a complaint in relation to our handling of your personal information, we will endeavour to handle it promptly and fairly. For your information, an overview of our complaints handling procedure is as follows:
(I) Any complaints are forwarded to our complaints officer for review. We aim to review all complaints within 7 days of receiving them (although this cannot be guaranteed). If necessary, the complaints officer may then refer the complaint to another section within our organisation for consideration. If further information is required, we may contact you to request that information. If we accept fault in relation to the complaint then we will propose a resolution (which may or may not be the same as any resolution proposed by you). If we do not accept fault, then we will contact you to advise you of this. We aim to complete this entire process within 21 days, provided that we are provided complete information in the first place (although this cannot be guaranteed). However, if you do not provide complete information then this is likely to delay the handling of your complaint.
(II) All complaints should be provided in writing either by email or regular mail, using the contact details at the end of this Privacy Policy. Describe the nature of your complaint including any relevant dates, people involved, any consequences that have occurred, and what you believe should be done to rectify the issue. We will endeavour to respond within 21 days, although we cannot guarantee this.
(III) If you are not satisfied with our response to your complaint, you may refer your complaint to the relevant external dispute resolution organisation in your area.
(IV) The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Australia is the Office of the Australian Information Commissioner (https://www.oaic.gov.au/) and the supervisory authority in the UK is the Information Commissioner (https://ico.org.uk/concerns/).
(19) CHANGES TO THE PRIVACY POLICY(a) This Privacy Policy was last updated on 1st January 2022.
(b) We may change this Privacy Policy from time to time. You should check this Privacy Policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website. We will also attempt to notify users of any changes by:
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(20) CONTACT US(a) If you have any questions about this Privacy Policy or the information we hold about you, please contact us by:
email: hello@lucilleshackleton.com
mail:Lucille Shackleton
Parcel Locker 10274 29053.
32-34 Oaks Avenue
DEE WHY NSW 2099
Australia -
The content on Lucille Shackleton’s website and social media is for marketing, educational, and informative purposes only and is not intended or implied to be a substitute for professional mental health, medical, legal, or other advice. Social media is not a substitute for therapy and engaging with content provided by any of Lucille’s accounts does not imply a therapeutic relationship. The social media pages of Lucille Shackleton and associated staff and counsellors are not intended to be a replacement for therapy, diagnosis, treatment, advice, or psychological care. These accounts are intended to share interesting, educational, and/or informative content. Engaging with the information provided on these pages (Instagram, TikTok, LinkedIn, YouTube, Podia and Facebook) is solely at your own risk. Information on these pages should not be considered professional advice, as this information is for educational purposes only. Lucille Shackleton assumes no liability for decisions or actions made in reliance upon information contained on these pages.
We reserve the right to update or modify the disclaimer at any time. If changes are made, they will be posted on this page, and continued participation in the psychoeducation material constitutes your acceptance of those changes.
Lucille Shackleton has made every attempt to ensure the information in this document is accurate and based on current law and best practices. Lucille Shackleton cannot accept any claims arising from error or misinterpretation. These terms and conditions were last updated on 1st June 2023.
If you require immediate support please contact 000 or Lifeline on 13 11 14.
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Terms and conditions for engaging in Therapy, Counselling, Sexology and/or consulting services with Lucille Shackleton.
By signing the consent form, engaging in a consultation and/or therapeutic services provided by Lucille you agree to the following terms and conditions:
PRIVACY
As a provider of Therapy, Counselling, Sexology and/or consulting services it is necessary to lawfully collect and record relevant personal information. This section of the Terms & Conditions outlines the confidentiality principles, laws, and codes of practice under which Lucille Shackleton will operate. Lucille will never use or disclose official, health, or personal information without proper authority. All services provided by Lucille Shackleton are governed by Australian law.
CODES OF PRACTICE
As a registered counsellor with the Australian Counselling Association (ACA)Lucille adheres to the Association’s Code of Practice and confidentiality principles which can be found on the ACA website - https://www.theaca.net.au. The practice, services, products, and materials provided by Lucille Shackleton are guided by the Privacy Act 1988 and governed by Australian Law regardless of your physical location.
COLLECTION OF INFORMATIONPersonal information will only be collected when it is lawful to do so and when directly related to the service provided. Notes are taken during sessions with Lucille to monitor therapeutic outcomes and provide the best possible counselling service. As an accredited counsellor, Lucille is required by law to keep notes and take reasonable steps to securely protect your personal information from misuse, loss and unauthorised access, modification, and disclosure.
STORAGE OF INFORMATION
Your information will remain confidential, private, and securely stored, and will be securely disposed of after five years. It will be protected from unauthorised access, use, and disclosure.
ACCESS AND ACCURACY
You have the right to access your information with reasonable notice. You will be allowed to update, correct, or amend your personal information where necessary. If you would like to access your information please submit a request to hello@lucilleshackleton.com.
USE AND DISCLOSURE
Lucille Shackleton agrees to keep your information safe and confidential for 5 years and then to securely dispose of any information kept about you.
There are cases whereby Lucille Shackleton has a legal obligation to disclose information. These situations are:
· a) If there is a serious and imminent threat to an individual’s life, health, or safety, or a threat to public health or safety.
· b) When subpoenaed by court, or
· c) When required by law (e.g. Mandatory Reporting for child protection, unlawful activity), or
· d) When failure to disclose information would place you or another person at risk of serious harm, e) When your prior approval has been gained for authority to release information to a nominated person.
GOVERNING LAW
This document is governed by and are to be construed in accordance with the laws of New South Wales, Australia applicable therein. All counselling and psychoeducation services are undertaken in accordance with the laws of Australia and each party irrevocably agrees that the courts of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales, Australia (and any court of appeal) and waives any right to object to an action being brought in those courts, including on the basis of an inconvenient forum or those courts not having jurisdiction. Any disputes arising under this Agreement shall first be resolved through a binding arbitration.
LIABILITY WAIVER
Under no circumstances will Lucille Shackleton or any of her employees or affiliates be liable for any damages — whether direct, special or consequential — that result from the use of, or the inability to use, the materials, services, products or programs provided. By signing the agreement or engaging in services with Lucille you confirm you understand and agree that you are fully responsible for your own well-being during therapy/counselling sessions, and subsequently, including your choices and decisions. Therapy/counselling services and all associated materials do not contain [medical/ legal/ fitness/ health/ other] advice.
MEDICAL DISCLAIMER
The information provided during therapy sessions is for educational and support purposes only and is not intended as medical advice or a substitute for professional medical diagnosis or treatment. If you have medical concerns you should consult with a qualified healthcare provider regarding any medical concerns or conditions. Therapy is not a substitute for medical care, and individuals should not delay or disregard seeking medical advice based on information discussed in therapy.
SOCIAL MEDIA
Clients, both past and current, have the choice to like, follow, comment, re-post, direct message, and engage on social media with Lucille Shackleton’s pages and accounts however, this is done at their own risk and with the understanding that it is a risk to their privacy and confidentiality. Lucille Shackleton’s accounts and pages will not follow any past or current clients on social media.
CANCELLATIONS & MISSED APPOINTMENTS
Our policy is a minimum requirement of 24 hour’s notice to cancel or change appointments. If 24-hour’s notice is not provided or the session is missed, the full fee for the session will be charged to your payment method on file. This is important as your appointment time has been set aside for you and Lucille preps and prepares for every session. When there is a late cancellation, this means the time cannot be filled by another client at short notice and much work has already gone into the preparation. If the cancellation fee is not paid, or there have been 3 late cancellations or no-shows, that will signify the end of the counselling relationship. The only exception to the cancellation policy is in cases of unexpected emergencies which Lucille will discuss on a case-by-case basis.
PAYMENTS
Payments for services are due prior to the commencement of the session. If payment is not received before the session, the full cost of the session will be charged to the payment method on file following the session completion.
CONSENT
By choosing to engage in Therapy, Counselling, Sexology and/or consulting services with Lucille Shackleton you are confirming that you understand, agree, and consent to the following:
· It is your choice to participate and you can stop counselling/therapy services at any time.
· Any information collected about you will be kept in accordance with the Privacy Act 1988.
· All material will be treated with respect for your rights to privacy and confidentiality.
· Lucille will maintain secure electronic records about the services provided.
· Counselling is collaborative. Lucille Shackleton is not liable if you do not see results in a specified amount of time. As with any personal development-related product or service you purchase, your results may vary and be based on many variables, so therefore guarantees cannot be made.
· Lucille is an accredited counsellor and sexologist in Australia and the governing law and exclusive jurisdiction for all products and services is Australia.
· Lucille is not a medical doctor and as such if you have medical concerns, please see a medical professional.
· You will not record (audio and/ or video) any part of a session without written permission from Lucille.
· You will provide 24 hours' notice of cancellations or pay the cancellation fee if sufficient notice has not been provided.
· You will pay the session fee prior to the commencement of the session and agree that if payment is not received before the session, the full cost can be charged to the payment method on file following the session completion.
MODIFICATIONS TO TERMS
We reserve the right to update or modify these terms at any time. If changes are made, they will be posted on this page, and continued participation in the service constitutes your acceptance of those changes.
By signing the consent form and/or engaging in services provided by Lucille, you confirm that you consent and agree to the terms and conditions outlined above.
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Effective Date: 1st January 2022
Provider: Lucille Shackleton
Platform: lucilleshackleton.podia.com and lucilleshackleton.com ("Website")
This Agreement ("Agreement") sets out the terms and conditions between Lucille Shackleton ("Provider", "we", "our") and you ("Customer", "you") for your participation in and use of digital courses ("Course") and other related offerings including all psychoeducation and marketing materials ("Product").
1. DISCLAIMERS
The Product is intended for educational and informational purposes only. It is not a substitute for therapy, counselling, clinical intervention, professional medical advice, diagnosis, or treatment. While the course may explore themes related to mental health, identity, and personal development, no therapeutic relationship is formed through your participation. Always seek the advice of your physician or other qualified healthcare providers with any questions you may have regarding a medical condition.
By enrolling, purchasing or engaging, you acknowledge that:
· You are solely responsible for how you use the material.
· Results may vary and are not guaranteed.
· Any decisions you make based on this content are entirely your own.
· You accept all risks, known and unknown, associated with the implementation of course content.
2. CUSTOMER RESPONSIBILITIES
This Course or Product is designed to support your personal exploration and self-reflection. Your outcomes depend on your commitment and participation. We cannot guarantee any specific results. You are encouraged to:
· Complete all course content and materials.
· Reflect on and apply the teachings thoughtfully.
· Take full responsibility for your own process and decisions.
3. USE OF THE PRODUCT
By purchasing the Product, you agree to abide by these terms. If you do not accept them, please do not proceed with the course.
4. ACCESS TO THE PRODUCT
4.1 You must create an account on the Website to access the Product.
4.2 Each Product purchase is treated as a separate agreement.
5. PAYMENT
Your payment for the course and any other product listed on the Website is due in full at the time of purchase unless an instalment plan is clearly stated and selected.
By providing payment information, you authorize us or our third-party processor to charge your card for the agreed amount. You are responsible for ensuring your payment details remain current. Failure to complete payments may result in loss of access to the Product.
6. REFUND POLICY
All sales are final. No refunds will be provided due to the nature of digital content and the energy, planning, and facilitation involved.
7. LICENSE AND INTELLECTUAL PROPERTY
Upon purchase, you are granted a non-transferable, non-exclusive, single-user license to access the Product for personal use only. You may not reproduce, share, distribute, or repurpose any of the content without express written permission from the Provider.
Violation of this license will result in immediate termination of access without refund.
8. COURSE ACCESS DURATION
For Unbecoming, access is granted for one (1) year from the date of purchase. For any time-limited programs (such as short masterclasses), access will be clearly stated on the purchase page. We reserve the right to revoke access for policy or legal reasons at any time.
9. USER CONDUCT
As a participant, you agree to engage respectfully in any forums, group discussions, or other course-related interactions. You are prohibited from:
· Harassing, bullying, or engaging in abusive behavior towards other participants or instructors.
· Sharing, copying, or redistributing course materials without authorization.
· Using the subscription for any illegal or unauthorized purpose. We reserve the right to remove access to the subscription without notice or refund if you violate these terms.
· Sharing your login with others.
· Engaging in conduct that breaches these terms or applicable law.
10. INTELLECTUAL PROPERTY RIGHTS
All materials provided in the Product, including videos, audio, text, downloads, and visuals, remain the intellectual property of Lucille Shackleton. You may not use them for commercial or public purposes without permission.
11. TECHNOLOGY DISCLAIMER
Access to the course is hosted via Podia. We are not responsible for any platform outages, technical errors, or loss of access due to third-party issues, though we will do our best to support you.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, we are not liable for any loss or damages—direct or indirect—that may arise from your use of the Course, including delays, missed opportunities, or personal distress. Use is at your own risk.
By participating in the Course, you voluntarily assume all risks related to your participation. The creators, instructors, and affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use or application of the information provided in the Course. You acknowledge that you are responsible for your physical and mental well-being and that this Course may not be suitable for everyone.
13. TERMINATION
We reserve the right to revoke access to the Product if you breach this Agreement. No refund will be provided in such cases. You may terminate your access at any time, though doing so does not entitle you to a refund.
14. FORCE MAJEURE
We are not responsible for delays or failure to perform due to causes beyond our control, such as natural disasters, platform outages, or government actions.
15. NO AGENCY OR PARTNERSHIP
This Agreement does not create any agency, partnership, joint venture, employment or therapeutic relationship.
16. YOUR PRIVACY
We respect your privacy and are committed to protecting your personal information. All materials and services guided by the Privacy Act 1988 and governed by Australian Law. For details on how we collect, store, and use your data, please review our Privacy Policy.
17. CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Product after changes constitutes your agreement to the new terms.
18. SEVERABILITY
If any part of this Agreement is deemed invalid or unenforceable, the rest shall remain in effect.
19. ENTIRE AGREEMENT
These Terms, together with any purchase agreements and our Privacy Policy, constitute the entire agreement between you and Lucille Shackleton in relation to the Course.
20. JURISDICTION & GOVERNING LAW
This document is governed by and are to be construed in accordance with the laws of New South Wales, Australia applicable therein. All counselling and psychoeducation services are undertaken in accordance with the laws of Australia and each party irrevocably agrees that the courts of Australia shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales, Australia (and any court of appeal) and waives any right to object to an action being brought in those courts, including on the basis of an inconvenient forum or those courts not having jurisdiction. Any disputes arising under this Agreement shall first be resolved through a binding arbitration.
21. ACCEPTANCE OF TERMS
By purchasing the Product and checking the box that indicates your agreement to these Terms, you agree to be bound by the above.
If you have any queries about our Terms and Conditions please contact us at:
or
Lucille Shackleton
Parcel Locker 10274 29053.
32-34 Oaks Avenue, DEE WHY NSW 2099 Australia.
-
Effective Date: 1st January 2022
Provider: Lucille Shackleton
Website: https://lucilleshackleton.podia.com and lucilleshackleton.com
Social Media: @lucille.shackleton on Instagram and TikTok
These Terms of Use (“Terms”) govern your access to and use of all content and offerings provided by Lucille Shackleton, including but not limited to psychoeducational content shared via social media, digital courses (free and paid), downloadable resources, marketing materials, and books authored by Lucille Shackleton (“Content”).
By accessing or engaging with any of the above, you agree to comply with these Terms.
1. Educational Purpose Only
All content whether delivered via social media, online courses, written resources, promotional emails, or books—s for general educational and informational purposes only.
It is not a substitute for therapy, counselling, mental health treatment, or medical advice. No therapeutic relationship is formed through engagement with this material.
If you require professional psychological support, please consult a licensed mental health practitioner in your region.
2. Scope of Offerings Covered by These Terms
These Terms apply to all content created or distributed by Lucille Shackleton, including:
· Psychoeducational content on Instagram, TikTok, and other social media platforms
· Free and paid online courses hosted via lucilleshackleton.podia.com
· Digital downloads and email resources
· Promotional and marketing material, including reels, captions, quotes, or graphics
· Published books or e-books written by Lucille Shackleton
3. No Therapeutic Relationship
Unless you are formally engaged in a one-on-one therapeutic relationship with Lucille Shackleton through a written client agreement, no clinical, counselling, or therapeutic relationship exists between you and the Provider.
Engagement with public content, including comments, messages, course participation, or reading materials, does not constitute therapy or crisis support.
4. Intellectual Property & Content Use
All content (videos, text, images, workbooks, course modules, downloads, captions, reels, or book content) is the intellectual property of Lucille Shackleton.
You may view and use the content for your personal use only.
You may not:
· Copy, repost, or reproduce content without credit and permission
· Resell or distribute materials (including free downloads or paid course content)
· Modify, remix, or rebrand content for public or commercial use
· Share login credentials or grant others access to paid content
Violating this policy may result in loss of access, reporting of copyright infringement, and/or legal action.
5. Access & Payment
Payment for courses, programs, or other digital products is due in full at the time of purchase unless a payment plan is offered and selected. Prices are listed in the currency shown at checkout.
Access is granted for the stated period at the time of purchase (typically 12 months for full programs unless otherwise specified). While we strive to offer ongoing access, we cannot guarantee indefinite availability due to platform or policy changes.
6. Refund Policy
Due to the nature of digital content and the commitment required for live or on-demand offerings, all sales are final and non-refundable. This includes:
· Paid digital courses
· The Unbecoming program
· E-books or digital versions of the book
· Live masterclasses or workshops
· Pre-recorded webinars
Please review course descriptions and reach out with any questions before purchase.
7. Technology & Third-Party Platforms
Courses are hosted on third-party platforms like Podia. We are not responsible for any platform outages or limitations but will do our best to support you in regaining access where possible.
Social media platforms are also governed by their own terms of use, and Lucille Shackleton is not liable for any changes or disruptions caused by those services. We reserve the right to update, change, or discontinue any content or program at any time.
8. Social Media Engagement
You are welcome and encouraged to engage with content on Instagram or TikTok. However, please remember:
· Comments, likes, or messages do not constitute professional advice
· Any comments that are harmful, disrespectful, or promotional may be deleted
· DMs will not be used for therapeutic or clinical support
· Sensitive or personal disclosures in public forums are discouraged
· You are responsible for your own well-being and privacy when engaging online.
When engaging with Lucille’s content online please be mindful that:
All content remains the property of Lucille Shackleton
You may share content only with proper credit and without modification
You may not use our content to promote your own services or business without explicit permission
Free materials (such as downloadable guides or worksheets) are for personal use only and are not to be distributed or used in commercial or clinical settings without prior approval.
9. Community Conduct
In all spaces—whether social media, live courses, community comments, or email—you agree to engage respectfully and thoughtfully.
You agree not to:
· Harass, abuse, or intimidate other participants or the Provider
· Share harmful, triggering, or graphic content without context
· Disrupt group experiences or violate community guidelines
· Failure to abide by these expectations may result in your removal from programs or blocked access to content, without refund.
10. Limitation of Liability
By accessing and using this Content, you agree that Lucille Shackleton shall not be held responsible for any direct or indirect damages, losses, injuries, or disruptions resulting from:
· Use or misuse of content
· Personal decisions made based on the information provided
· Emotional distress or psychological triggers
· Technical issues beyond our control
· You engage with this material at your own discretion and risk.
To the fullest extent allowed by law, we disclaim all liability for any loss or damage—direct or indirect—arising from your use of our content.
11. Changes to Terms
We may update these Terms from time to time. Any changes will be effective immediately upon posting. Continued use of this Website or Content implies your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by and are to be construed in accordance with the laws of New South Wales, Australia applicable therein. Each party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts of New South Wales, Australia (and any court of appeal) and waives any right to object to an action being brought in those courts, including on the basis of an inconvenient forum or those courts not having jurisdiction. Any disputes arising under this Agreement shall first be resolved through a binding arbitration.
13. Contact
If you have any questions about these Terms or your access to content, please contact:
or
Lucille Shackleton
Parcel Locker 10274 29053.
32-34 Oaks Avenue, DEE WHY NSW 2099 Australia.